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Request a refund for a delivered item that arrived broken

@atibhi_a reports that Instinct chatted with a human to request a refund for bowls that arrived broken, saving at least 30 minutes by their account. This page covers requesting a refund for an item that arrived broken: the proof to collect and the message to approve first, since the post names no retailer and shows no refund.

What you can get

Illustration — suggested task flow, not an execution result
  1. Prepare

    The order confirmation and delivery date

  2. Ask and review

    Find the order confirmation and the delivery date, and photograph the broken item and its packaging before throwing anything away.

  3. Check the result

    A refund request built from your order record and damage photos, with the retailer contact and the message approved by you before anything is sent.

The source case

@atibhi_a posted twice, about nine minutes apart, that Instinct "chatted with a human" to request a refund for bowls that were delivered broken, saving them at least 30 minutes. Both posts carry a link that was not captured. Neither names the retailer, the order value, the proof supplied or whether a refund was granted.

A public report by someone outside this library. Not independently reproduced here.

From the source

Source excerpt

@instinct chatted with a human for me to request refund for bowls that were delivered broken. Saved me atleast 30 min.

@atibhi_a · Read it at the source · checked

Source excerpt

@instinct chatted with a human for me to request refund for broken bowls. Saved me atleast 30 min.

@atibhi_a · Read it at the source · checked

Quoted from the original posts. Not written by this guide, and not a result produced here.

Suggested prompt

Bring The order confirmation and delivery date, Photos of the damage and the packaging, The remedy you want (refund or replacement) and your approval before the retailer is contacted. Source community report, checked 2026-10-12.

Written by this guide as a starting point, not quoted from the source. Your edits stay in this browser.

What you need

You supply

  • The order confirmation and delivery date
  • Photos of the damage and the packaging
  • The remedy you want (refund or replacement) and your approval before the retailer is contacted

How to try it

Editorial, not from the source

  1. Find the order confirmation and the delivery date, and photograph the broken item and its packaging before throwing anything away.
  2. Check the retailer's damage or return policy and its deadline; some set short windows for reporting breakage.
  3. Decide whether you want a refund or a replacement, and say so in the request.
  4. Read the drafted message and approve it; ask whether the agent plans to use live chat and what it will say.
  5. Keep the case reference and any reply, and note when a refund is promised.
  6. Check your card statement or account for the refund and follow up on the same case if it does not appear.

What the author reported

@atibhi_a had bowls delivered broken and asked Instinct to deal with it. By their account it chatted with a human on the retailer's side to request a refund, which saved them at least 30 minutes. They posted this twice within a few minutes, with slightly different wording, and attached a link that this guide could not capture.

What the post does not say is whether the refund was approved. The time saved is the only result reported.

Getting breakage accepted

In general, retailers want to see the damage and the date you received it. Photos of the item and the box, taken before disposal, make the request easier to approve, and many retailers set a limit on how long after delivery a breakage claim can be made. Ask for the case reference so a follow-up does not start from zero.

Open Instinct to try it. That is the product's own site; this guide is not part of it.

Limits and confirmation points

  • The post names no retailer, order value or delivery date.
  • It says the request was made, not that the refund came through or how much.
  • It does not show the chat, the proof sent or whether the author approved the message first.
  • The two posts are by the same author about the same event, so they are one report, not two.
  • This is an attributed community report, not reproduced by this guide. The suggested workflow and checks are editorial guidance, not a recovered conversation or guaranteed product capability.

Editorial, not from the source

The retailer asks for photos you did not take
Ask whether the packaging or the item can be photographed now; if it has been discarded, say so and explain what arrived.
The retailer offers a replacement but you wanted a refund
Reply on the same case stating your preferred remedy and ask whether a refund is possible.

Common questions

Can Instinct request a refund for a damaged delivery?

One user reports it chatted with a human to request a refund for bowls that arrived broken. The post does not say if the refund was granted, and this guide has not reproduced it.

What proof should I have?

The order number, the delivery date and photos of the item and the packaging.

How long do I have?

It depends on the retailer. Check its damage policy for a deadline.

Next

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